Edukasi Pemanfaatan Website Layanan Terpadu Aduan Masyarakat bagi Warga Kelurahan Tanah Sirah Piai Nan XX
DOI:
https://doi.org/10.31629/khidmat.v3i1.8272Keywords:
Literasi Digital, Layanan Publik, Website Aduan, Pemberdayaan MasyarakatAbstract
Rendahnya literasi digital warga kelurahan masih menjadi salah satu hambatan utama dalam optimalisasi pemanfaatan platform layanan publik berbasis web yang telah disediakan oleh pemerintah. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan pengetahuan, pemahaman, dan keterampilan praktis warga Kelurahan Tanah Sirah Piai Nan XX, Kecamatan Lubuk Begalung, Kota Padang, dalam mengakses dan memanfaatkan website layanan terpadu aduan masyarakat secara efektif. Metode kegiatan yang digunakan adalah pendekatan partisipatif berbasis komunitas atau community-based participatory approach yang dilaksanakan melalui tiga tahapan utama, yaitu persiapan, pelaksanaan, dan evaluasi. Pada tahap pelaksanaan, kegiatan dilakukan melalui sesi sosialisasi interaktif yang dilengkapi dengan demonstrasi langsung penggunaan website, kemudian dilanjutkan dengan pelatihan praktik langsung atau hands-on training yang disertai pendampingan individual kepada peserta. Kegiatan ini diikuti oleh 47 peserta dengan tingkat kehadiran mencapai 94%. Hasil pengukuran melalui pre-test dan post-test menunjukkan adanya peningkatan rata-rata skor literasi digital peserta sebesar 71,0%, yaitu dari 48,3 menjadi 82,6 pada skala 100. Selain itu, sebanyak 91,5% peserta berhasil menyelesaikan seluruh tahapan praktik secara mandiri, sementara lebih dari 80% peserta menyatakan memiliki niat untuk memanfaatkan website layanan terpadu secara aktif setelah kegiatan berlangsung. Temuan ini menunjukkan bahwa program edukasi digital yang dirancang secara terencana, sistematis, partisipatif, dan berorientasi pada kebutuhan nyata pengguna merupakan komponen penting dalam mendorong adopsi layanan digital publik di tingkat kelurahan.
Downloads
References
Al Amin, M., & Mar’i, F. (2024). Perancangan sistem informasi perpustakaan berbasis web pada UPT SMP Negeri 34 Gresik. Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika, 2(1), 1–14. https://doi.org/10.61132/merkurius.v2i1.40
Alam, D. Z., Muzaki, M. N., & Wardani, A. S. (2022). Sistem informasi perpustakaan digital madrasah ibtidaiyah. Jurnal Tecnoscienza, 7(1), 62–75. https://doi.org/10.51158/tecnoscienza.v7i1.802
Arrazak, F., & Marsal, A. (2024). Rancang bangun sistem informasi perpustakaan berbasis website: Studi kasus SMA Negeri 2 Bangkinang Kota. Jurnal Ilmiah Rekayasa dan Manajemen Sistem Informasi, 10(2), 63–68.
Aulia, A. N., Tsani, M., & Suharso, W. (2024). Design a web-based library information system using the waterfall method: Case study of SMA Muhammadiyah 2. ASTONJADRO, 13(1), 169–181. https://doi.org/10.32832/astonjadro.v13i1.14562
Chan, F. K. Y., Thong, J. Y. L., Brown, S. A., & Venkatesh, V. (2025). Design characteristics and service experience with e-government services: A public value perspective. International Journal of Information Management, 80, Article 102834. https://doi.org/10.1016/j.ijinfomgt.2024.102834
Daeli, C. S., Sitorus, M. S., Liem, J. B., Sinulingga, N., & Hasibuan, K. F. (2024). Pelatihan sistem informasi manajemen perpustakaan pada SMK Pariwisata Imelda Medan. Jurnal Ilmiah Pengabdian Kepada Masyarakat (Ji-SOMBA), 4(1), 21–26. https://doi.org/10.52943/ji-somba.v4i1.1791
Dechamps, S., Simonofski, A., & Burnay, C. (2025). Citizen-centricity in digital government: A theoretical and empirical typology. Government Information Quarterly, 42(1), Article 102005. https://doi.org/10.1016/j.giq.2024.102005
Fiorini, L., Pani, J., Rovini, E., Bueno Delgado, M.-V., & Cavallo, F. (2025). Investigating the impact of sociodemographic factors on training efficacy and its correlation with technology usability in older adults: Lessons learned in Italian and Murcian pilots. International Journal of Medical Informatics, 202, Article 105973. https://doi.org/10.1016/j.ijmedinf.2025.105973
Firjatullah, F., & Febriandirza, A. (2025). Rancangan sistem informasi perpustakaan ruang publik terpadu ramah anak berbasis web. Journal of Information System Research (JOSH), 6(3), 1607–1614. https://doi.org/10.47065/josh.v6i3.7089
Goncalves, J. E., Slingerland, G., Sarabi, S., & Dane, G. (2026). Process first, tools second: A conceptual framework to embed digital participation in planning processes for citizen empowerment. Cities, 170, Article 106645. https://doi.org/10.1016/j.cities.2025.106645
Greenwood, M., Lwanga, F., Van der Merwe, M., Ochen, E. A., & Seeley, J. (2023). Using a community-based participatory research approach to meaningfully engage those with lived experience of disability in research. SSM - Qualitative Research in Health, 4, Article 100317. https://doi.org/10.1016/j.ssmqr.2023.100317
Hartanti, G. J., Setiawan, F., & Priyawati, D. (2022). Sistem informasi pengelolaan data perpustakaan berbasis web di SMP Muhammadiyah 4 Surakarta. Abdi Teknoyasa, 3(2), 124–128. https://doi.org/10.23917/abditeknoyasa.v3i2.785
Hewitt, R. J., Bradley, N., Compagnucci, A. B., Barlagne, C., Ceglarz, A., Cremades, R., McKeen, M., Otto, I. M., & Slee, B. (2020). Participatory development of digital support tools for local-scale energy transitions. Energy Research & Social Science, 66, Article 101491. https://doi.org/10.1016/j.erss.2020.101491
Hidayat, M. T. Z., Mangiri, H. S., & Rani, H. A. D. (2020). Perancangan sistem informasi perpustakaan berbasis web pada SMP Negeri 1 Ngaringan. JOINED Journal: Journal of Informatics Education, 3(1), 26–37.
Hidayat, R., & Pratama, D. (2026). Analysing student mental health through K-Means clustering and multi-stage sampling methods. JURTEKSI (Jurnal Teknologi dan Sistem Informasi), 12(1), 145–152. https://doi.org/10.33330/jurteksi.v12i1.4359
Hidayat, R., & Ratnaningsih, D. J. (2025). Analisis sentimen program MBG menggunakan algoritma Random Forest dan Naive Bayes. Journal of Computing and Informatics Research, 5(1), 395–400. https://doi.org/10.47065/comforch.v5i1.2355
Inakefe, G. I., Bassey, V. U., Ikeanyibe, O. M., Nwagboso, C. I., & Ike, G. U. (2023). Digital literacy and e-governance adoption for service delivery in Cross River State Civil Service. International Journal of Electronic Government Research, 19(1), 1–18. https://doi.org/10.4018/IJEGR.322434
Jabri, A., & Ahmad, M. M. (2025). E-service quality and public trust: A foundation for effective digital service delivery in Northern Tunisian municipalities. Social Sciences & Humanities Open, 12, Article 102308. https://doi.org/10.1016/j.ssaho.2025.102308
Jurišić, I., & Bogataj, D. (2024). Enhancing digital government engagement among older adults: Literature review and research agenda. IFAC-PapersOnLine, 58(3), 331–336. https://doi.org/10.1016/j.ifacol.2024.07.177
Karkin, N., & Cezar, A. (2024). The generation of public value through e-participation initiatives: A synthesis of the extant literature. Government Information Quarterly, 41(2), Article 101935. https://doi.org/10.1016/j.giq.2024.101935
Khalid, M. I., Siregar, Y. H., & Muthi, D. I. (2025). Transformasi digital layanan perpustakaan madrasah melalui pengembangan website inovatif untuk optimalisasi koleksi dan laporan terpadu. Jurnal Garuda Pengabdian Kepada Masyarakat, 3(1), 11–24. https://doi.org/10.55537/gabdimas.v3i1.1054
Lestari, P. (2024). Peran perpustakaan digital dalam kebutuhan literasi informasi di sekolah. JEID: Journal of Educational Integration and Development, 4(2), 102–114. https://doi.org/10.55868/jeid.v4i2.338
Liu, H., Zhou, Q., Liang, S., Chen, J., & Hsieh, J. J. P.-A. (2025). Digital inclusion in public services for vulnerable groups: A systematic review for research themes and goal-action framework from the lens of public service ecosystem theory. Government Information Quarterly, 42(2), Article 101961. https://doi.org/10.1016/j.giq.2025.101961
Luna, D. E., Picazo-Vela, S., Buyannemekh, B., & Luna-Reyes, L. F. (2024). Creating public value through digital service delivery from a citizen’s perspective. Government Information Quarterly, 41(2), Article 101928. https://doi.org/10.1016/j.giq.2024.101928
Maktub, M. A.-K., Handayani, P. W., & Sunarso, F. P. (2025). Citizen acceptance and use of the Jakarta Kini (JAKI) e-government: Extended unified model for electronic government adoption. Heliyon, 11(2), Article e42078. https://doi.org/10.1016/j.heliyon.2025.e42078
Maulana, M. R. (2025). Evaluasi metodologi waterfall dan agile: Studi literatur pada sistem perpustakaan. Jurnal Informatika dan Teknik Elektro Terapan, 13(1), 1287–1294. https://doi.org/10.23960/jitet.v13i1.5900
Miller, L. M. S., Callegari, R. A., Abah, T., & Fann, H. (2024). Digital literacy training for low-income older adults through undergraduate community-engaged learning: Single-group pretest-posttest study. JMIR Aging, 7, Article e51675. https://doi.org/10.2196/51675
Moghayedi, A. (2025). Inclusive digitalized urban public facilities for sustainable cities: A comparative user-centered evaluation of benefits and challenges. Sustainable Cities and Society, 131, Article 106766. https://doi.org/10.1016/j.scs.2025.106766
Mohamad, I., Hughes, L., Alalwan, A. A., Malik, T., & Dwivedi, Y. K. (2026). Examining the factors influencing citizen adoption of e-government chatbot services in Jordan: A longitudinal survey study. Technological Forecasting and Social Change, 222, Article 124398. https://doi.org/10.1016/j.techfore.2025.124398
Newell, R., Dale, A., & Winters, C. (2020). Spaces, places and possibilities: A participatory approach for developing and using integrated models for community planning. City and Environment Interactions, 6, Article 100040. https://doi.org/10.1016/j.cacint.2020.100040
Nugroho, I. A., & Umar, R. (2024). Perancangan sistem informasi perpustakaan SMP berbasis web menggunakan QR-Code. Journal of Information System Research (JOSH), 5(3), 775–784. https://doi.org/10.47065/josh.v5i3.5039
Oktarina, M. N., & Abdillah, L. A. (2025). Sistem informasi perpustakaan berbasis website menggunakan metode Agile. Saturnus: Jurnal Teknologi dan Sistem Informasi, 3(3), 155–168. https://doi.org/10.61132/saturnus.v3i3.1002
Pašalić, I. N., & Ćukušić, M. (2024). Understanding e-participation adoption: Exploring technological, organizational, and environmental factors. Technological Forecasting and Social Change, 207, Article 123633. https://doi.org/10.1016/j.techfore.2024.123633
Perdana, D. R. P., Handayani, S., & Kholil, M. (2025). Pengembangan aplikasi perpustakaan berbasis website untuk meningkatkan layanan informasi di SMK. Bitnet: Jurnal Pendidikan Teknologi Informasi, 10(3), 19–28. https://doi.org/10.33084/bitnet.v10i3.10585
Pratiwi, R. M., Setiawan, H., & Eviyanti, A. (2024). Sistem informasi perpustakaan berbasis web pada SDN Ganggang Panjang. JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika), 9(3), 1680–1689. https://doi.org/10.29100/jipi.v9i3.4778
Prima, T. C. O., Andria, A., & Mumtahana, H. A. (2022). Rancang bangun sistem informasi perpustakaan berbasis website. Set-up: Jurnal Keilmuan Teknik, 1(1), 45–55.
Putra, A. N., & Muflih, G. Z. (2024). Perancangan sistem informasi perpustakaan SMA Negeri 1 Gombong berbasis web menggunakan Hypertext Preprocessor (PHP) dan MySQL. Jurnal Kridatama Sains dan Teknologi, 6(2), 522–535. https://doi.org/10.53863/kst.v6i02.1245
Putri, T. A. (2024). Perancangan sistem informasi perpustakaan menggunakan web engineering. Journal of Artificial Intelligence and Technology Information (JAITI), 2(4), 222-232. https://doi.org/10.58602/jaiti.v2i4.142
Qadourah, J. A. (2025). Socio-economic and cultural readiness for digital participatory planning: Stakeholder insights from Jordan. Results in Engineering, 28, Article 108875. https://doi.org/10.1016/j.rineng.2025.108875
Ridhawati, E., Susianto, D., & Astika, R. (2023). Sistem informasi perpustakaan di SMK Muhammadiyah Pagelaran berbasis web mobile. Jurnal Satya Informatika, 8(1), 31–42. https://doi.org/10.59134/jsk.v8i01.235
Rogers, L., & MacCormac, A. (2025). Finding a balance: Using a pre-post test to evaluate the effectiveness of scenario based learning using a blended approach among undergraduate nursing students. Nurse Education Today, 147, Article 106573. https://doi.org/10.1016/j.nedt.2025.106573
Sala, E., & Kochergina, E. (2025). Is e-government an opportunity for all? Identifying barriers and enablers of e-government use among older adults in Europe. Social Sciences & Humanities Open, 12, Article 102158. https://doi.org/10.1016/j.ssaho.2025.102158
Sharma, S., Gupta, B., & Sharma, S. K. (2024). Untangling the web between digital citizen empowerment, accountability and quality of participation experience for e-government: Lessons from India. Government Information Quarterly, 41(3), Article 101961. https://doi.org/10.1016/j.giq.2024.101951
Shin, B., Floch, J., Rask, M., Bæck, P., Edgar, C., Berditchevskaia, A., Mesure, P., & Branlat, M. (2024). A systematic analysis of digital tools for citizen participation. Government Information Quarterly, 41(3), Article 101954. https://doi.org/10.1016/j.giq.2024.101954
Sung, W. J., & Lee, J. (2024). A longitudinal study on the diffusion and the divide in the use of e-government services among vulnerable citizens in Korea. Government Information Quarterly, 41(2), Article 101938. https://doi.org/10.1016/j.giq.2024.101938
Takaeb, D. N., Pote, J., & Lede, P. A. R. L. (2022). Perancangan sistem perpustakaan berbasis website pada SD Inpres Umamapu. Jurnal Teknik Informatika Inovatif Wira Wacana, 1(1), 40–50. https://doi.org/10.58300/inovatif.v1i1.256
Tissayakorn, K. (2025). Comparative analysis of e-government development status of ASEAN member states: Accomplishments and challenges. Sustainable Futures, 10, Article 101353. https://doi.org/10.1016/j.sftr.2025.101353
Vaszkun, B., & Szakács, K. M. (2025). Looking for student success factors outside of the educators’ scope: The effect of digital literacy, personal skills, and learning habits and conditions on self-evaluated online learning effectiveness in management education. The International Journal of Management Education, 23(2), Article 101188. https://doi.org/10.1016/j.ijme.2025.101188
Widianto, F. (2024). Implementasi model SDLC dalam perancangan sistem informasi manajemen perpustakaan berbasis web. Sistematis, 1(1), 60–68. https://doi.org/10.69533/4w86eq90
Wongmith, N. (2025). Addressing the digital divide: A study on the predictors of government E-service utilization in Thailand. Telecommunications Policy, 49(9), Article 103014. https://doi.org/10.1016/j.telpol.2025.103014
Yuwono, A., Sumarlinda, S., & Wijiyanto. (2024). Rancang bangun sistem informasi perpustakaan berbasis website: Studi kasus SMP Negeri 6 Wonogiri. Tekmapro, 19(2), 266–283. https://doi.org/10.33005/tekmapro.v19i2.432
Yuzefa, H. L., & Eviyanti, A. (2024). Perancangan perpustakaan digital berbasis web dengan pendekatan development life cycle. Indonesian Journal of Applied Technology, 1(2), Article 22. https://doi.org/10.47134/ijat.v1i2.3042
Zhao, B. (2023). Digital transparency and citizen participation: Evidence from the online crowdsourcing platform of the City of Sacramento. Government Information Quarterly, 40(4), Article 101823. https://doi.org/10.1016/j.giq.2023.101823
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Rahmat Hidayat
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Anda bebas untuk:
- Berbagi — menyalin dan mendistribusikan ulang materi dalam media atau format apa pun untuk tujuan apa pun, bahkan secara komersial.
- Mengadaptasi — mencampur, mengubah, dan membuat materi untuk tujuan apa pun, bahkan secara komersial.
- Pemberi lisensi tidak dapat mencabut kebebasan ini selama Anda mengikuti ketentuan lisensi.
Berdasarkan ketentuan berikut:
- Atribusi — Anda harus memberikan penghargaan yang sesuai, menyediakan tautan ke lisensi, dan menunjukkan jika ada perubahan yang dilakukan. Anda dapat melakukannya dengan cara yang wajar, tetapi tidak dengan cara yang menunjukkan bahwa pemberi lisensi mendukung Anda atau penggunaan Anda.
- BerbagiSerupa — Jika Anda mencampur, mengubah, atau membuat materi, Anda harus mendistribusikan kontribusi Anda di bawah lisensi yang sama dengan aslinya.
- Tidak ada batasan tambahan — Anda tidak boleh menerapkan ketentuan hukum atau tindakan teknologi yang secara hukum membatasi orang lain untuk melakukan apa pun yang diizinkan oleh lisensi.
