Kualitas Pelayanan Perizinan pada Badan Penanaman Modal dan Pelayanan Perizinan Terpadu (BPMP2T) Kota Padang

Authors

  • Dwi Kristanti
  • Purwaningdyah Murti

Keywords:

public service quality, BPMP2T Padang City

Abstract

This studyexamines thequality ofpublic servicesin theBoard of InvestmentandLicensing
Services(BPMP2T) Padang Town. The theoryis usedasa knifeanalysis in this studyisthe conceptofpublic
service, excellent serviceandquality of service. The approach
usedinthisresearchisquantitativedescriptiveapproach. The research data
wasobtainedthroughquestionnairesandobservationtechniques. The respondentsof this studyof 100
people. Descriptively, the qualityof serviceinBPMP2TPadang Town is good. Somevariableshave astrong
influenceinthe quality of services, such asphysicalVisibilityvariable, reliability, responsiveness.
Meanwhile, the variableability, decency, security, access, the quality of service,
communicationandunderstandingisveryweak.

Published

2018-10-03

How to Cite

Kristanti, D., & Murti, P. (2018). Kualitas Pelayanan Perizinan pada Badan Penanaman Modal dan Pelayanan Perizinan Terpadu (BPMP2T) Kota Padang. Jurnal Ilmu Administrasi Negara (JUAN), 3(2), 58–72. Retrieved from https://ojs.umrah.ac.id/index.php/juan/article/view/687

Issue

Vol. 3 No. 2 (2015): Jurnal Ilmu Administrasi Negara

Section

Articles

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