Information Management in Public Communication in The City Governments of Banda Aceh and Langsa
DOI:
https://doi.org/10.31629/juan.v14i1.8351Keywords:
Public Communication, Information Management, Digital GovernmentAbstract
Information management in public communication has become an important issue in local government administration because citizens increasingly rely on official digital channels to obtain accurate, transparent, and timely public information. This study examines information management in public communication within the City Governments of Banda Aceh and Langsa, focusing on the use of official websites as strategic instruments for disseminating public information, strengthening transparency, and supporting communication between government and citizens. The objective of this study is to compare how Banda Aceh and Langsa manage public information through their official digital platforms and to identify the institutional factors that influence differences in website utilization and communication effectiveness. This study employed a qualitative approach with a comparative descriptive design. Data were collected through website observation, documentation study, and institutional information tracing by examining official website features, news updates, public information menus, service integration, and supporting organizational capacity. The data were analyzed using qualitative descriptive analysis through data reduction, data presentation, comparative interpretation, and conclusion drawing. The findings show that both city governments have official websites and similar institutional responsibilities in managing public information; however, their communication performance differs significantly. Banda Aceh demonstrates a more active and integrated model of digital public communication, supported by competent internal staff and approximately twenty external personnel who assist in activating agency websites and updating public news. Its website provides broader features, including public information services, open data, media center, command center, and digital service links. In contrast, Langsa has established an official website with several information menus, but its utilization as a strategic public communication platform remains less optimal.
Downloads
References
Alessandro, M., Cardinale Lagomarsino, B., Scartascini, C., Streb, J., & Torrealday, J. (2021). Transparency and trust in government: Evidence from a survey experiment. World Development, 138, 105223. https://doi.org/10.1016/j.worlddev.2020.105223
Armstrong, C. L. (2011). Providing a clearer view: An examination of transparency on local government websites. Government Information Quarterly, 28(1), 11–16. https://doi.org/10.1016/j.giq.2010.07.006
Bonsón, E., Torres, L., Royo, S., & Flores, F. (2012). Local e-government 2.0: Social media and corporate transparency in municipalities. Government Information Quarterly, 29(2), 123–132. https://doi.org/10.1016/j.giq.2011.10.001
Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry & research design: Choosing among five approaches (4th ed.). SAGE Publications.
Guillamón, M.-D., Ríos, A.-M., Gesuele, B., & Metallo, C. (2016). Factors influencing social media use in local governments: The case of Italy and Spain. Government Information Quarterly, 33(3), 460–471. https://doi.org/10.1016/j.giq.2016.06.005
Jun, K.-N., Wang, F., & Wang, D. (2014). E-government use and perceived government transparency and service capacity: Evidence from a Chinese local government. Public Performance & Management Review, 38(1), 125–151. https://doi.org/10.2753/PMR1530-9576380106
Li, Y., & Shang, H. (2023). How does e-government use affect citizens’ trust in government? Empirical evidence from China. Information & Management, 60(7), 103844. https://doi.org/10.1016/j.im.2023.103844
Matheus, R., Faber, R., Ismagilova, E., & Janssen, M. (2023). Digital transparency and the usefulness for open government. International Journal of Information Management, 73, 102690. https://doi.org/10.1016/j.ijinfomgt.2023.102690
Matheus, R., Janssen, M., & Janowski, T. (2021). Design principles for creating digital transparency in government. Government Information Quarterly, 38(1), 101550. https://doi.org/10.1016/j.giq.2020.101550
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.). SAGE Publications.
Oliveira, G. H. M., & Welch, E. W. (2013). Social media use in local government: Linkage of technology, task, and organizational context. Government Information Quarterly, 30(4), 397–405. https://doi.org/10.1016/j.giq.2013.05.019
Saldanha, D. M. F., Dias, C. N., & Guillaumon, S. (2022). Transparency and accountability in digital public services: Learning from the Brazilian cases. Government Information Quarterly, 39(2), 101680. https://doi.org/10.1016/j.giq.2022.101680
Tavares, A. F., & da Cruz, N. F. (2020). Explaining the transparency of local government websites through a political market framework. Government Information Quarterly, 37(3), 101249. https://doi.org/10.1016/j.giq.2017.08.005
Yang, C. (2024). Government in the digital age: Exploring the impact of digital transformation on governmental efficiency. Technological Forecasting and Social Change, 208, 123720. https://doi.org/10.1016/j.techfore.2024.123720
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.
Yuan, Y.-P., Dwivedi, Y. K., Tan, G. W.-H., Cham, T.-H., Ooi, K.-B., Aw, E. C.-X., & Currie, W. (2023). Government digital transformation: Understanding the role of government social media. Government Information Quarterly, 40(1), 101775. https://doi.org/10.1016/j.giq.2022.101775
Zhao, B., Cheng, S., Schiff, K. J., & Kim, Y. (2023). Digital transparency and citizen participation: Evidence from the online crowdsourcing platform of the City of Sacramento. Government Information Quarterly, 40(4), 101868. https://doi.org/10.1016/j.giq.2023.101868
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Barlian Erliadi, Harapan Tua, Firman Firman, Rafika Duri
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
