Pekanbaru Public Service Innovation “Pekanbaru Dalam Genggaman” Of The Pekanbaru City Communications Informatics Statistics And Coding Department


  • Khairul Rahman Universitas Islam Riau
  • Eka Anjani Sapitri Universitas Islam Riau



Innovation, Public Service, Pekanbaru dalam genggaman


To improve public services, the Pekanbaru City government, through the Pekanbaru City Information, Statistics, and Coding Communication Service, is making innovative efforts by providing integrated digital information and services that aim to make it easier for the public to get digital public services called Pekanbaru in their grasp. Pekanbaru dalam genggaman is an information system that collects all public service and information applications within the Pekanbaru City government. Good and quality service implies satisfaction for the community which is a benchmark for the success of government administration. Innovation is a form of renewal in government administration and aims to improve the performance of regional government administration. This research aims to find out how innovative Pekanbaru public services are in “Pekanbaru Dalam Genggaman” of the Pekanbaru City Information, Statistics, and Coding Communication Service. In this research, qualitative descriptive research methods were used with interview, observation, and documentation data collection techniques. Activities in qualitative data analysis are carried out interactively and take place continuously at each stage of the research until completion. The results of this research show that Pekanbaru public service innovation “Pekanbaru dalam genggaman” of the Pekanbaru City Information, Statistics, and Coding Communication Service has not run optimally, the services provided have not fully targeted the community and have not been fully integrated. This is based on the results of an analysis of five indicators of public service innovation, namely relative advantage, suitability, complexity, possibility of being tried, and ease of observation. There are still several indicators that have not been achieved in these five indicators, namely those related to complexity, possibility of trying, and ease of observation so the level of adaptation in implementation is not evenly distributed.


Anjani, W. S., Hanapiah, P., & -, R. (2019). Inovasi Pelayanan Publik Oleh Badan Pendapatan Daerah Provinsi Jawa Barat Melalui Kegiatan Samsat Masuk Desa. CosmoGov, 5(2), 189.

Bloch, C., & Bugge, M. M. (2013). Public sector innovation-From theory to measurement. Structural Change and Economic Dynamics, 27, 133–145.

Bommert, B. (2010). The international public management review IPMR: the e-journal of the IPMN. International Public Management Review, 11(1), 15-33.

Bungin, B. (2010). Penelitian Kualitatif. Kencana Prenada Media Group.

Cresweel, J. W. (2016). Research Design: Pendekatan Kualitatif, Kuantitatif, dan Mixed (Edisi Ketiga). Pustaka Pelajar.

De Vries, H., Bekkers, V., & Tummers, L. (2016). Innovation in the public sector: A systematic review and future research agenda. Public Administration, 94(1), 146–166.

Ghina, A., & Permana, D. (2010). Fostering Innovation Within Public Sector: Antecedents and Consequences of Public Sector Innovation. Jurnal Pembangunan dan Kebujakan Publik, 2(01), 14-29.

Hutagalung, S. S., & Hermawan, D. (2018). Evaluation of Local Government Innovation Program in Lampung Province. Jurnal Bina Praja, 10(2), 241–250.

Ismail, I., Hartati, S., Adhania, D., & Salam, A. (2022). Analysis of Stakeholders Regional Innovation Based on Government Collaboration in Indragiri Hilir Regency. Journal of Governance, 7(4), 903–911.

Kaminski, J. (2011). Theory in Nursing Informatics Column. Canadian Journal of Nursing Informatics, 6(2), 1–7.

Kementerian Sekretariat Negara. (2017). Peraturan Pemerintah Nomor 38 Tahun 2017 tentang Inovasi Daerah. 1–37.

Keumala, S. O., & Pribadi, U. (2021). Government Innovation in Social Sciences: A Literature Review. Journal of Local Government Issues, 4(2), 170–184.

Ismail, W. K. W., & Abdmajid, R. (2007). Framework of the culture of innovation: A revisit. Jurnal Kemanusiaan, 5(1).

Kountur, R. (2005). Metode Penelitian. PPM.

Miles, M. B., & Huberman, M. A. (2012). Analisis Data Kualitatif: Buku Sumber Tentang Metode-Metode Baru. In Universitas Indonesia_UI Press.

Mirnasari, R. M. (2013). Kebijakan dan Manajemen Publik Inovasi Pelayanan Publik UPTD Terminal Purabaya-Bungurasih. Kebijakan Dan Manajemen Publik, 1(1), 71–84.

Moussa, M., McMurray, A., & Muenjohn, N. (2018). Innovation in public sector organisations. Cogent Business and Management, 5(1), 1–12.

Pratama, R. A., & Darmawan, E. (2023). Adaptive Policy for Digital Transformation in Indonesia. KEMUDI: Jurnal Ilmu Pemerintahan, 7(2), 190-196.

Rogers, E. M. (2003). Diffusion of Innovations 5th edition. Free Pass.

Roziqin, A., & Fajrina, A. N. (2021). Understanding Public Sector Innovation from A Local Perspective: Contra War (Contraceptive for Women at Risk) Innovation Study in Malang Regency. Jurnal Borneo Administrator, 17(2), 205–222.

Suranto, S., Darumurti, A., Eldo, D. H. A. P., & Habibullah, A. (2021). Potret Kebijakan Inovasi Pelayanan Publik di Indonesia Tahun 2020. Jurnal Public Policy, 7(2), 97.

Sururi, A. (2019). Inovasi Kebijakan Organisasi Sektor Publik Menuju Terwujudnya Good Public Policy Governance. Jurnal Good Governance, 15(1), 85–96.

Thénint, H., & Miles, I. (2013). Innovation in the Public Sector. Innovation Policy Challenges for the 21st Century, October, 64–85.




How to Cite

Rahman, K. ., & Eka Anjani Sapitri. (2023). Pekanbaru Public Service Innovation “Pekanbaru Dalam Genggaman” Of The Pekanbaru City Communications Informatics Statistics And Coding Department. KEMUDI : Jurnal Ilmu Pemerintahan, 8(1), 48–56.