TANJUNG, Rona; MULIADI MANALU, Ferry; TIBRANI, Tibrani; ASMARAZISA AZIS, Dhenny; VERONICA SIAGIAN, Sarah. Pengaruh Kualitas Layanan Akademik terhadap Kepuasan dan Loyalitas Mahasiswa di Kota Batam. Bahtera Inovasi, [S. l.], v. 7, n. 1, p. 15–28, 2023. DOI: 10.31629/bi.v7i1.5429. Disponível em: https://ojs.umrah.ac.id/index.php/bahterainovasi/article/view/5429. Acesso em: 27 jul. 2025.