Yahya, M. R., Anugerah, M. F. and Hakim, A. (2024) “The Transistion of Public Services at the Civil Registration Office (DISDUKCAPIL) of Pekanbaru City: case; public Services before, during, and pasca pandemic Covid-19 or new normal era”, KEMUDI : Jurnal Ilmu Pemerintahan, 9(1), pp. 54–69. doi: 10.31629/kemudi.v9i1.6712.