pISSN : 2354-5798| eISSN : 2654-5020 Jurnal Ilmu Administrasi Negara (JUAN) is published by the Public Administration Department at Universitas Maritim Raja Ali Haji. This journal aims to disseminate research findings and contributions in the field of public administration, with a focus on governance, public policy, and administrative practices. JUAN serves as a platform for academics, practitioners, and researchers to share knowledge and experiences related to public administration in various contexts. The articles published cover a range of topics including public management, bureaucratic reform, policy analysis, and community engagement. Each article undergoes a peer-review process to ensure the quality and validity of the research conducted. The journal also features book reviews, short articles, and policy reviews related to public administration and governance.
Program Studi Ilmu Administrasi Negara FISIP UMRAH
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Role of Village Government in Combating Illegal Gold Mining (PETI) at the Batang Teso Irrigation Dam, Marsawa Village, Riau
Illegal gold mining without a permit (PETI) at the Batang Teso Irrigation Dam in Marsawa Village, Kuantan Singingi Regency, Riau Province, has become a serious environmental and social issue due to its destructive impacts and lack of government supervision. The activity not only causes water pollution and ecosystem degradation but also endangers the health and safety of local communities. This research aims to analyze the role and involvement of the village government in mitigating illegal gold mining activities and to identify the collaborative strategies employed to control and prevent PETI in the Batang Teso area. Using a qualitative research approach combined with a literature review and case study method, data were collected through interviews with village officials, security forces, local communities, and related institutions, as well as through document analysis and field observations. The findings indicate that illegal mining has led to severe water contamination caused by mercury waste, the destruction of the irrigation system, and the decline of Batang Teso’s function as a community tourism site. Mitigation efforts have been conducted through cooperation between the village government, the Kuantan Singingi Police (Polres Kuansing), the Indonesian National Armed Forces (TNI), and the Department of Environment. These efforts include strict enforcement actions, socialization programs, public education, and community empowerment to promote alternative livelihoods that are environmentally sustainable. The study concludes that strong synergy between the village government, law enforcement agencies, and the community plays a crucial role in reducing illegal mining activities. Continuous supervision, legal enforcement, and sustainable livelihood programs are essential to protect both the environment and public health around the Batang Teso Irrigation Dam.
Copyright (c) 2025 Lilis Tri Marsa, Hazqon Fuadi Nasution https://creativecommons.org/licenses/by-sa/4.0
Adaptive Human Resource Management Model for the Needs of Working Students at Universitas Terbuka
This study explores the development of an adaptive human resource management (HRM) model designed to address the specific needs of working students at Universitas Terbuka, Indonesia’s foremost open and distance learning institution. The background of this research arises from the increasing number of students who must balance professional responsibilities with academic commitments, leading to challenges related to time constraints, high stress levels, and the demand for flexible academic services. The main objective of this study is to analyze the current HRM practices at Universitas Terbuka, identify barriers that hinder adaptiveness, and formulate strategies to create a more inclusive and responsive management model. A qualitative case study approach was used, involving semi-structured interviews with students, lecturers, tutors, and administrative staff, complemented by document analysis and field observations. The collected data were thematically analyzed to uncover major patterns of adaptive and non-adaptive HRM practices within the institution. The findings reveal that effective adaptive HRM must emphasize three essential dimensions: strengthening educators’ pedagogical and empathetic competencies, restructuring administrative services through responsive digital systems, and revising institutional policies to promote flexibility and inclusivity. Despite significant progress in digital transformation, bureaucratic rigidity continues to limit the realization of truly flexible open education, creating implicit barriers for working students. The study concludes that achieving adaptive HRM requires empathy, participatory policy formulation, and cultural transformation as key foundations. Theoretically, this research enriches HRM discourse in higher education, while practically, it provides recommendations for continuous professional development, flexible administrative structures, and policy reforms that prioritize the realities of working students.
Copyright (c) 2025 Selomita Dewi Salsabila, Septia Septia, Yonatan Ari Santoso https://creativecommons.org/licenses/by-sa/4.0
Green Development through Modern Policy Redesign in the Disruptive Era within the Framework of Futuristic Transformation
The rapid technological disruption and the growing urgency of environmental degradation have challenged governments to redesign their policies toward sustainability. In developing countries such as Indonesia, policy implementation for Green Development remains fragmented and often disconnected from institutional capacity and local realities. This study aims to analyze how modern policy redesign supports Green Development within the framework of futuristic transformation by integrating innovation, collaboration, and technology into local governance. Using a qualitative descriptive method, data were collected from literature reviews, policy documents, and semi-structured interviews with key stakeholders in Gorontalo Regency, including government agencies, community organizations, and environmental groups. The research adopted a thematic synthesis approach supported by triangulation and ethical validation to ensure analytical credibility. The findings indicate that the success of Green Development relies not merely on regulatory frameworks but on adaptive governance that emphasizes participatory collaboration, technological innovation, and community empowerment. The creation of Integrated Policy Task Forces (IPTF) and digital monitoring tools such as e-Monev and SP4N LAPOR has enhanced transparency, cross-sector coordination, and real-time policy evaluation. Furthermore, social adaptation through eco-literacy programs and citizen participation has strengthened the sustainability culture at the local level. This study concludes that futuristic transformation in governance requires systemic redesign, combining institutional learning, digital inclusion, and collaborative networks to achieve long-term ecological and social resilience. The Gorontalo experience demonstrates that Green Development can serve as both a strategy and a governance paradigm that redefines how the state, society, and technology co-evolve toward sustainable futures.
Copyright (c) 2025 Franky Djafar https://creativecommons.org/licenses/by-sa/4.0
Effectiveness of Forest Moratorium Policy Using the EMMIE Framework Approach
The increasing rate of deforestation in Indonesia has become a critical environmental issue that threatens ecological balance and undermines global climate change mitigation efforts. In response, the Indonesian government implemented a permanent forest moratorium policy through Presidential Instruction No. 5 of 2019, aiming to halt the issuance of new permits for primary forest and peatland exploitation. However, its effectiveness at the local level remains questionable, particularly in regions facing strong economic pressures such as Lembang Subdistrict, West Bandung Regency. This study aims to analyze the effectiveness of the forest moratorium policy in Lembang using the EMMIE Framework, which evaluates five dimensions: Effect, Mechanism, Moderators, Implementation, and Economy. Employing a qualitative descriptive approach, data were collected through in-depth interviews with local government officials, community leaders, tourism operators, and residents, complemented by field observations and document analysis. The results reveal that while the moratorium policy has succeeded in stopping the issuance of new forest conversion permits, illegal land use for tourism and commercial purposes continues to occur due to weak law enforcement, overlapping institutional authority, and low community participation. The analysis further shows that economic pressures and the high market value of forest land act as significant drivers of policy violations. From an implementation perspective, the lack of coordination between central and local agencies hinders policy consistency and sustainability. The study concludes that the effectiveness of the forest moratorium policy in Lembang remains limited and recommends strengthening institutional coordination, enhancing community involvement, enforcing stricter supervision, and promoting sustainable livelihood alternatives to balance environmental protection and local economic development.
Copyright (c) 2025 Wina Arsy Septiani, Ramaditya Rahardian, Latifah Latifah, Mohamad Hilal Nu'man, Yayan Andri https://creativecommons.org/licenses/by-sa/4.0
Fiscal Decentralization Policy and Its Impact on the Development of Underdeveloped Regions in South Sulawesi
Fiscal decentralization has been a key element of Indonesia’s regional autonomy policy, aiming to distribute authority and resources from the central to local governments to foster equitable development. Despite substantial increases in fiscal transfers through mechanisms such as the General Allocation Fund (DAU) and Special Allocation Fund (DAK), underdeveloped regions in South Sulawesi continue to face persistent development gaps in infrastructure, public services, and socioeconomic outcomes. This study aims to examine the implementation of fiscal decentralization policies and their impact on the development of underdeveloped districts in South Sulawesi, focusing on the interplay between fiscal transfers, local governance capacity, and geographic constraints. Using a qualitative library research method, data were collected from government regulations, official reports, statistical data, and scholarly literature, and analyzed through content analysis to identify key themes related to policy objectives, implementation, and development outcomes. The findings reveal that while fund allocation and disbursement rates are generally high, the developmental impact is constrained by weak budget planning, limited technical capacity, poor inter-agency coordination, and the dominance of routine expenditures over capital investments. Geographic challenges, particularly in remote and island districts, further inflate development costs and delay project completion. The study concludes that fiscal decentralization in South Sulawesi requires comprehensive reform, including differentiated allocation formulas, performance-based incentives, enhanced technical assistance, and stronger accountability mechanisms. Such measures are essential to ensure that fiscal decentralization achieves its intended goal of promoting inclusive, equitable, and sustainable regional development.
Copyright (c) 2025 Andi Amytia Resty Dwiyanti, Irmawati Irmawati, Anita Syam, Asriadi Asriadi https://creativecommons.org/licenses/by-sa/4.0
Why Do People Adopt Mobile Passports? An Extension of Technology Acceptance Model
The increasing demand for efficient public services in the immigration sector has driven the Directorate General of Immigration of Indonesia to innovate through the Mobile Passport (M-Passport) application. This digital platform enables the public to apply for new passports and renew expired ones online, aligning with national e-government policies to enhance service quality and operational efficiency. This study aims to examine factors influencing the adoption of M-Passport using an extended Technology Acceptance Model (TAM) by incorporating the variable of individual attractiveness. Specifically, it investigates the effects of individual attractiveness, perceived usefulness, and perceived ease of use on attitude, as well as their indirect influence on behavioral intention. A quantitative approach was applied, utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) on data from 400 respondents who accessed M-Passport services at the Class I TPI Immigration Office in Padang. Non-probability convenience sampling was employed, and data were analyzed for validity, reliability, and hypothesis testing. Results reveal that three of six hypotheses were supported: individual attractiveness positively and significantly affects perceived usefulness; perceived ease of use positively and significantly affects perceived usefulness; and attitude positively and significantly affects behavioral intention. Conversely, individual attractiveness, perceived usefulness, and perceived ease of use showed no significant direct effects on attitude. The findings underscore the importance of enhancing the application’s visual appeal and ease of use to improve perceived usefulness and ultimately drive adoption. This research contributes both theoretically, by extending TAM in the context of public service innovation, and practically, by offering recommendations to immigration authorities for improving M-Passport uptake.
Copyright (c) 2025 Yoserizal Yoserizal, Krismena Tovalini, Yulia Hanoselina https://creativecommons.org/licenses/by-sa/4.0
Analysis of Factors Affecting Employee Performance at PT. Pertamina Trans Kontinental Marine Regional I Sungai Pakning
Every organization or company requires resources to achieve its objectives. Human resources are the most determining factor in every company, so it can be said that human resources are one of the main assets in a company to achieve corporate goals. PT. Pertamina Trans Kontinental focuses on offshore activities that assist offshore oil and gas exploration for lessees of ships owned by the company and third-party vessels. In carrying out its duties and functions, PT Pertamina Trans Kontinental Marine Regional I Sungai Pakning is supported by human resources with the status of Organic Employees and Non-Organic Employees totaling 48 people. This company also runs business activities in the shipping and maritime service industry sector and realizes that customer service is the top priority, so the organization continues to strive to make its services more effective and efficient. In measuring the Factors that Influence Employee Performance at PT. Pertamina Trans Kontinental Marine Regional I Sungai Pakning from 48 respondents with 5 (five) indicators, namely Barriers, Performance Expectations, Consequences, Feedback, and Individual Knowledge, Skills and Abilities. The data analysis used Descriptive Statistics. With the Likert scale, scores for each assessment were obtained with a score range of 1-5. Respondent answers varied with criteria: Strongly Agree, Agree, Neutral, Disagree, and Strongly Disagree. Based on the recapitulation of respondent responses for all indicators on the Factors that Influence Employee Performance at PT. Pertamina Trans Kontinental Marine Regional I Sungai Pakning, the research results can be categorized as Strongly Agree.
Copyright (c) 2025 E.Maznah Hijeriah, Dila Erlianti https://creativecommons.org/licenses/by-sa/4.0
Policy Analysis of the SRIKANDI Archiving System in Banten Province
In the digital transformation era, the effective management of government archives is essential for ensuring administrative efficiency, transparency, and data security. The traditional manual archiving systems present significant limitations, including difficulty in document retrieval, risk of data loss, and inefficiencies in storage and management. To address these issues, the Indonesian government has implemented the SRIKANDI (Integrated Dynamic Archival Information System) application, which aims to provide a comprehensive, digital approach to document management. This study analyzes the implementation of the SRIKANDI system within the Department of Communication, Informatics, Statistics, and Encryption of Banten Province, focusing on its effectiveness, challenges, and policy implications. Employing a qualitative research design, the study utilized Thematic Analysis as its primary method, gathering data through interviews, direct observation, and document reviews. The research identified key themes including improved efficiency in archival digitization, enhanced document security and accessibility, integration and interoperability challenges, and the critical need for technical training. Findings indicate that while SRIKANDI has substantially improved document retrieval, reduced the risk of data loss, and promoted accountability through digital traceability, its implementation is hindered by inadequate infrastructure, insufficient user training, and limited system integration. Many users lack the digital literacy necessary to fully utilize the system, resulting in underuse of advanced features. Moreover, compatibility issues with existing systems lead to redundant data entry and inconsistencies. In conclusion, while SRIKANDI presents significant benefits in modernizing archival practices, its success depends on comprehensive training, improved infrastructure, and strengthened cross-agency interoperability to create a more unified and efficient digital government ecosystem.
Copyright (c) 2025 Dody Naufal, Gagah Dwiki Putra Aryono https://creativecommons.org/licenses/by-sa/4.0
Evaluation of the Suitability of ASN Functional Positions Towards Law No. 5 of 2014 Concerning State Civil Apparatus: Case Study at the Marine and Fisheries Service of the Kepulauan Riau Province
The career development of functional officers within the Department of Marine Affairs and Fisheries (DKP) in Kepulauan Riau Province is essential to achieving a dynamic and professional civil service system. Functional positions, which are pivotal for enhancing public service efficiency, face challenges in terms of qualifications, training access, and performance evaluations. This study aims to assess the alignment of career development practices at DKP Kepulauan Riau with Indonesia's Law No. 5 of 2014 on the State Civil Apparatus. Using a qualitative descriptive method, primary data were gathered through interviews with functional officers, while secondary data included official organizational documents. The findings reveal that while career development aligns with the legal framework, significant challenges persist. Limited budgets restrict access to essential training and competency development programs, forcing many officers to self-finance their professional growth. Additionally, the absence of a provincial-level performance evaluation team delays the appraisal process, creating obstacles in career progression. Functional officers also face issues related to uneven staff distribution across regions and a lack of systematic institutional support for training and development. These factors hinder the optimization of their roles and responsibilities. This study concludes that addressing financial constraints, establishing a localized performance appraisal team, and implementing structured training programs are critical to improving career pathways for functional officers. By aligning career development strategies with organizational needs and providing adequate institutional support, DKP Kepulauan Riau can enhance its workforce's professionalism, contributing to sustainable maritime and fisheries management in the region.
Copyright (c) 2025 Kurmaniah Kurmaniah, Hendra Candra https://creativecommons.org/licenses/by-sa/4.0
The Role of Subdistrict Election Committees in Increasing Electoral Participation Among Generation Zillennials
The Zillennial generation faces multifaceted challenges in electoral participation, including political apathy, skepticism toward governance systems, and misinformation spread via social media. This study examines the role of the Subdistrict Election Committee (PPK) in Lakbok Subdistrict, Ciamis Regency, Indonesia, in addressing these barriers and enhancing voter engagement among Zillennials during the 2024 General Election. Employing a quantitative-descriptive approach, the research conducted interviews with 27 purposively sampled informants, including election officials, academics, party volunteers, and generational representatives. Data were analyzed using categorical identification based on ideal average value (Mi) and ideal standard deviation (SDi) to evaluate the effectiveness of PPK strategies. Findings reveal four critical roles of the PPK: (1) conducting technical guidance sessions from the General Election Commission (KPU) to district-level committees, emphasizing voter education and digital communication strategies; (2) improving accessibility and transparency through open data dissemination and inclusive outreach programs; (3) leveraging social media platforms like Instagram and TikTok to deliver engaging, visual electoral content tailored to Zillennial preferences; and (4) organizing offline voter education initiatives, such as workshops and community dialogues, to foster direct engagement. The study highlights that these roles significantly boosted Zillennial participation by addressing their unique needs for tech-savvy, transparent, and interactive communication. Notably, technical guidance sessions for PPK members (e.g., 25 sessions on voter education) correlated with increased youth turnout, while social media campaigns achieved high engagement rates through infographics and short videos. Recommendations include top-down optimization of PPK programs, structural integration of digital tools, and collaborative efforts with Zillennial communities to sustain democratic participation. This research contributes to electoral studies by demonstrating the importance of localized, adaptive strategies in bridging generational gaps in political engagement, particularly in Indonesia’s evolving democratic landscape.
Copyright (c) 2025 Rafi Akhsanul Kholikin, Ernestus Holivil https://creativecommons.org/licenses/by-sa/4.0
The Role of Public Administration Ethics in Realizing Clean and Transparent Governance
Public administration ethics plays a crucial role in realizing clean and transparent governance. In the context of increasing global demands for honest, just, and transparent government actions, public administration ethics ensures that government officials act with integrity, professionalism, and social responsibility. The research aims to analyze the significance of these ethics in promoting governance that is free from corruption, collusion, and nepotism (KKN), and how its application can improve public trust and the quality of services. A qualitative, descriptive research methodology, primarily utilizing a literature review, was employed to explore the role of ethical principles, such as honesty, fairness, openness, and professionalism, in the public administration process. The results of this research indicate that while ethics are integral to fostering a clean government, challenges such as a deeply rooted culture of corruption, ineffective monitoring systems, and lack of public participation hinder their full implementation. Furthermore, the study highlights the importance of transparent decision-making, public participation, and accountability in reinforcing these ethical standards. The research concludes that strengthening public administration ethics, alongside enhancing transparency and citizen engagement, is essential for ensuring the effectiveness, fairness, and trustworthiness of public governance. Consequently, it provides recommendations for governmental reform to enhance ethical practices, improve public service delivery, and foster a more accountable and transparent system.
Copyright (c) 2024 Kholifatus Syadiyah, Salsabilla Azzahra Niesma Putri, Hayat Hayat https://creativecommons.org/licenses/by-sa/4.0
PESTEL Analysis of the Integration of Tourist Visa Policies in the Kepulauan Riau
Tourism is a key economic sector in Indonesia, with the Riau Islands being a major destination due to its proximity to Singapore and Malaysia. However, its tourism growth is hindered by restrictive visa policies, including high Visa on Arrival (VoA) fees and frequent regulatory changes, making it less competitive than neighboring countries. This study analyzes the impact of visa policies on Riau Islands tourism using the PESTEL framework (Political, Economic, Social, Technological, Environmental, and Legal). A qualitative descriptive method was applied, utilizing secondary data from government reports, academic studies, and case analyses. The findings indicate that frequent visa policy shifts create uncertainty for tourists and businesses. Economically, high VoA fees deter short-term visitors, particularly from Singapore and Malaysia. Socially, travelers prefer destinations with simpler visa procedures, while cases of visa misuse highlight the need for stricter controls. Technological limitations in e-Visa processing and border control contribute to inefficiencies. Environmentally, rising tourist numbers risk over-tourism and ecological degradation. Legally, inconsistent enforcement across entry points causes confusion. To improve competitiveness, this study recommends lowering VoA costs, expanding visa exemptions, enhancing digital visa services, and integrating sustainability into visa policies. While this study offers valuable insights, it lacks quantitative data and direct stakeholder input. Future research should incorporate statistical models to measure visa policy impacts and compare Indonesia’s policies with regional competitors. A balanced, technology-driven, and well-regulated visa policy can position the Kepulauan Riau as a leading sustainable tourism destination in Southeast Asia.
Copyright (c) 2025 Arina Lubis, Eva Amalia https://creativecommons.org/licenses/by-sa/4.0
Georgia's Tbilisi Municipal Open Government Issues
The study addresses the importance of open government, particularly in Tbilisi, Georgia's capital, which is the only city in the country selected for the Open Government Partnership's Local Government Pilot Program. Open government is increasingly significant, with an emphasis on transparency, citizen participation, and governance reform. The paper aims to analyze the key issues surrounding Tbilisi's open government efforts, including citizen engagement, access to services, transparency, and collaboration. It highlights the challenges and potential areas of focus in improving governance. The research adopts a qualitative approach, utilizing bibliometric analysis to examine articles published from 2011 to 2024. Data is gathered from the Google Scholar database, and tools like Mendeley and VOSviewer are used for data selection and bibliometric mapping. The study reveals fluctuating interest in open government in Tbilisi, with 86 articles published on the topic. The key issues identified include challenges in governance, opportunities for improvement, and various topics like security, education, and policy reforms. New areas of interest include technology, smart governance, and digital information. The research concludes that Tbilisi is making notable strides in its open government initiatives, with a focus on citizen participation through platforms like Smart Map and participatory budgeting. Despite the fluctuating academic interest, Tbilisi's efforts are vital for local governance reform and could serve as a model for other cities.
Copyright (c) 2024 Syed Agung Afandi, Muslim Afandi, Rizki Erdayani https://creativecommons.org/licenses/by-sa/4.0
Howlet’s Multiple Streams Theory and Policy Innovaton: A Case Study of Digital Transformation in Indonesian Governance Post-Presidential Transition
Leadership transitions often present significant opportunities for policy innovation, especially in governance. This article explores the digital transformation within Indonesia's government following the presidential transition, using Howlett's Multiple Streams Theory as a framework. The theory, which examines the interaction of three streams problems, policies, and politics helps to understand how policy agendas are shaped and how windows of opportunity arise. The case study delves into how policy actors leverage these windows during governmental transitions to advance digital reforms. The research highlights the pivotal role of policy entrepreneurs and the combination of internal and external factors that influence policy decisions. Through a qualitative case study method, including in-depth interviews, document analysis, and participatory observations, the study reveals that the transition created a favorable political environment, which enhanced the adoption of digital policies. The findings indicate that the main challenges to digital reform include inter-agency coordination and infrastructure readiness, while the main opportunity lies in the strong political backing for digitalization. This paper concludes by emphasizing the critical role of policy entrepreneurs in aligning the three streams to ensure the success of digital transformation policies. The results offer valuable insights into how political changes can drive innovation in public policy, particularly in the context of digital governance.
Copyright (c) 2024 Khanan Yusuf https://creativecommons.org/licenses/by-sa/4.0
Behavioral Intention of the Use of COVID-19 Governance Application: A Literature Review
The COVID-19 pandemic has had a profound impact on Indonesia, affecting not only public health but also socio-economic aspects of life. As part of its response to mitigate the spread of the virus, the Indonesian government introduced the PeduliLindungi application, which enables contact tracing and monitoring of COVID-19 cases through public participation. Despite its effectiveness in supporting policy decisions and reducing transmission rates, the application has faced criticism, particularly regarding potential privacy and human rights concerns. This study aims to analyze the behavioral intention of users to adopt the PeduliLindungi application using the Technology Acceptance Model (TAM) as a framework. The research employs a literature review approach, synthesizing findings from existing studies to identify key factors influencing user attitudes and intentions. Results indicate that perceived usefulness, perceived ease of use, and perceived risk are critical determinants of user attitudes. Furthermore, the study hypothesizes that user attitudes significantly influence behavioral intention, with trust in the application playing a reciprocal role. The findings highlight the importance of addressing user concerns, particularly regarding data security and privacy, to enhance adoption rates. This research contributes to the understanding of user behavior in adopting COVID-19 governance applications and provides a theoretical basis for future empirical studies. It concludes with recommendations for policymakers to ensure both the efficacy and ethical implementation of such technologies in public health crises.
Copyright (c) 2024 Yoserizal Yoserizal, Krismena Tovalini, Yulia Hanoselina https://creativecommons.org/licenses/by-sa/4.0
Implementation of Alumni Cooperation Program Development with Polytechnic College of Administrative Sciences, State Administrative Institution Jakarta
This research investigates the development and implementation of the alumni collaboration program at Politeknik Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara (STIA LAN) Jakarta. The background highlights the need for fostering stronger alumni connections with the institution to enhance educational quality, support, and career opportunities for graduates. The main objectives of the research are to evaluate the effectiveness of alumni engagement, examine challenges, and propose solutions for improving the collaboration program. The research utilizes a qualitative approach, focusing on literature reviews and data analysis to identify key aspects of alumni involvement, including communication platforms, alumni contributions to curriculum development, and career support programs. The results show that while the alumni collaboration program has the potential to strengthen institutional ties, several challenges persist, such as low alumni participation, limited awareness of the program’s benefits, and an ineffective organizational structure. The study suggests that improvements in digital platforms, structured mentoring programs, and enhanced alumni recognition can foster stronger engagement and participation. Additionally, it emphasizes the importance of continuous evaluation to refine the program. The conclusion suggests that a well-implemented alumni collaboration program not only benefits alumni but also enhances the institution’s reputation, supports curriculum development, and strengthens ties with the broader professional community. Thus, fostering sustainable alumni engagement is crucial for STIA LAN Jakarta’s long-term growth and the success of its graduates in the workforce.
Copyright (c) 2024 Faishal Ahmad Kamil, Keisha Dinyah Solihati, Nida Handayani https://creativecommons.org/licenses/by-sa/4.0
Implementation of E-Government Jogja Smart Service in Building Jogja Smart City
This research discusses the implementation of the Jogja Smart Service (JSS) application as part of the E-Government concept to realize Yogyakarta as a smart city. The background of this study lies in the need for efficient and integrated public services in the digital era. The primary objective of this research is to evaluate the effectiveness of the JSS application in improving the quality of public services in Yogyakarta, focusing on its implementation, challenges, and impacts. The study employs a descriptive qualitative approach, utilizing data collection techniques such as literature review, application observation, and secondary data analysis. The findings indicate that JSS provides various services, including population administration, health, education, and tourism, which are easily accessible through a digital platform. Since its launch in 2018, the application has recorded over 82,949 users, with 49,816 from Yogyakarta and 33,132 from outside the region. However, the research also identifies several challenges, such as limited public awareness of the application, digital divides, and a less appealing user interface design. In conclusion, although the JSS application has made significant contributions to supporting smart city development, further efforts are needed to improve public awareness, digital infrastructure, and feature innovation to ensure optimal usage by all citizens. With these steps, JSS holds great potential to support Yogyakarta in becoming a smart and livable city.
Copyright (c) 2024 Nilna Muna, Nanda Salsabila, Vikko Hilmi Pradana https://creativecommons.org/licenses/by-sa/4.0
Implementation of Good Governance in Health Services at the UPTD Mental Hospital of Bangka Belitung Islands Province
This research discusses the implementation of good governance in health services at the UPTD Regional Mental Hospital, Health Service of the Bangka Belitung Islands province. With indicators of the principle of public accountability, the principle of legal certainty and the principle of public transparency. This research aims to find out how Good Governance is implemented in Health services at the UPTD Regional Mental Hospital, Health Service of the province of Bangka Belitung Islands and the factors that influence the Implementation of Health Services. This research is qualitative research with descriptive methods carried out by the UPTD of the Regional Mental Hospital of the Bangka Belitung Islands Provincial Health Service. The results of this research show that the implementation of Good Governance in Health services at the UPTD Regional Mental Hospital, Health Service of the Bangka Belitung Islands province is quite good but not yet optimal, especially the timeliness of services seen from the principle of public accountability, from the principle of legal certainty it is quite good but not yet optimal because there are still discrimination in services provided and the principle of public transparency is seen to be quite good. This is influenced by several factors, including: Moral and ethical principles of hospital employees, the absence of hospital regulations that regulate legal guarantees for patients and employees and there is still miscommunication between hospital employees and patients regarding the flow of health services.
Copyright (c) 2024 Zakiyudin Fikri, Asmadi Asmadi, Dara Puspita Sari https://creativecommons.org/licenses/by-sa/4.0
Public Information Disclosure Communication Strategy at the Regional Liaison Agency of Banten Province
The study investigates the communication strategy of the Regional Liaison Agency (BPD) of Banten Province in implementing Public Information Disclosure (KIP) policies, motivated by its classification as an "informative" institution in 2021. Using Harold Lasswell's communication theory, this descriptive qualitative research employs observation, interviews, and documentation analysis, analyzed through Miles and Huberman's interactive techniques. The findings reveal that BPD's strategy involves appointing Information and Documentation Management Officers (PPID) as communicators, segmenting messages according to KIP Law requirements, and tailoring media use to audience characteristics. BPD utilizes websites, social media, brochures, and public information desks to disseminate information, achieving effective outreach and audience engagement. Challenges include limited budget allocation, insufficient human resources, misperceptions about BPD's role, and the agency's location outside the Banten Province, which hinder communication efforts. The study concludes that while the implemented strategies are effective, addressing these barriers is essential for optimizing public service delivery and enhancing institutional accountability. This research contributes to the literature on policy communication, emphasizing the critical role of strategic communication in governance.
Copyright (c) 2024 Muhibudin Wijaya Laksana, Siti Alia, Rina Nuraeni https://creativecommons.org/licenses/by-sa/4.0
Implementation of the Sustainable Development Goals Program in Oabikase Village, West Insana District, North Central Timor Regency
Implementation of the Sustainable Development Goals (SDGs) Program in Oabikase Village, West Insana District, North Central Timor Regency. Problem Formulation "How is the implementation of the sustainable development goals (SDGs) program? The aim of this research is to describe and analyze the implementation of the Sustainable Development Goals (SDGs) program. The research method is qualitative with descriptive data analysis techniques, data collection techniques through interviews and documentation. The research results show that the implementation of the sustainable development goals (SDGs) program was carried out well, but there were several deficiencies such as human resources which resulted in less efficient allocation of funds so that people did not feel the benefits of the SDGs and there was a lack of health and sanitation facilities and health services. With the implementation of development in the fields of Poverty, Health and Sanitation, with the first research sub-focus, implementation elements are certain factors for implementing policies, programs or projects effectively. This includes planning, implementation, monitoring and evaluation. Secondly, the existence of a program being implemented is the implementation of a plan or series of actions designed to achieve the objectives of a program. Third, the target group is a group of individuals who are the focus of a particular program, policy or initiative. In society, diversity of characters will influence the implementation of development starting from choosing and selecting methods or techniques for implementing programs.
Copyright (c) 2024 Liberius Naisoko https://creativecommons.org/licenses/by-sa/4.0
Slum Management Analysis Using Bibliometric Analysis
The presence of slum areas has emerged as a critical issue, sparking extensive debates across various sectors. Slum settlements, characterized by substandard living conditions due to factors such as high building density, inadequate infrastructure, poor sanitation, and health risks, pose significant challenges for urban management. This study aims to analyze government policies addressing slum settlements and evaluate building rehabilitation policies to tackle these issues effectively. Utilizing bibliometric analysis and VOSviewer, the research explores trends and developments in slum area management worldwide. The findings highlight that slum formation is often rooted in cultural and socio-economic realities, especially in developing countries, where urbanization and migration lead to overcrowding in cities. Slums reflect a harsh reality for impoverished populations striving for better living conditions. Addressing slums requires multi-sectoral collaboration involving governments, private sectors, and communities, supported by well-defined legal frameworks and sustainable urban planning. Key insights from the bibliometric analysis, based on 196 articles from Scopus, reveal increasing academic interest in slum management from 2013 to 2023, focusing on themes like governance, sustainability, pollution, and urban development. Results from VOSviewer indicate clusters of keywords such as "sustainable development," "population density," and "environmental quality," emphasizing the need for comprehensive strategies. Effective slum management involves equitable access to resources, economic empowerment, and social justice. This research underscores the necessity for innovative policies, such as integrating renewable energy and water-sensitive urban design, to rehabilitate slum areas sustainably.
Copyright (c) 2024 Muhammad Andhika Sukma, Mohammad Rizky Nur Santosa, Achmad Nurmandi, Helen Dian Fridayani https://creativecommons.org/licenses/by-sa/4.0
Tourism Problems Policy in Labuan Bajo Using a Democratic Approach
Labuan Bajo, one of Indonesia's premier tourist destinations, faces significant challenges despite its growing popularity. Issues such as environmental degradation, economic inequality, and social conflict threaten the sustainability of tourism in the region. This study examines the application of democratic, participatory, and equitable approaches as potential solutions to these problems. The democratic approach emphasizes community involvement in decision-making processes to align tourism development with the needs and interests of local residents. The participatory approach encourages collaboration among stakeholders, including the government, private sector, and local communities, fostering sustainable tourism practices. Meanwhile, the equitable approach seeks to ensure a fair distribution of tourism benefits to prevent social conflicts and promote economic inclusivity. This research employs qualitative descriptive methods, utilizing literature reviews and multimedia sources to analyze tourism challenges and propose sustainable solutions. The findings reveal that incorporating democratic principles, such as establishing community tourism forums and supervisory bodies, can enhance local participation and environmental conservation. Additionally, community-based tourism initiatives provide greater economic benefits to local populations, reducing economic disparities. The results highlight the importance of a multi-stakeholder approach, where government, private entities, and local communities collaborate to address tourism-related challenges. The study concludes that a democratic framework, coupled with participatory and equitable strategies, is vital for achieving sustainable and inclusive tourism development in Labuan Bajo. These approaches not only safeguard environmental and cultural heritage but also ensure long-term economic growth that benefits all stakeholders.
Copyright (c) 2024 Johanis Kuahaty; Yefri. C Adoe; Mitha K Steven https://creativecommons.org/licenses/by-sa/4.0
Analysis of Women’s Representation in Various Positions and Roles within the Public Sector
The representation of women in high-ranking positions within Indonesia’s public sector remains significantly low, despite the increasing number of female civil servants (ASN) and their comparable levels of education to male counterparts. This situation reflects a persistent gender imbalance in bureaucratic leadership that contradicts the principles of equality outlined in Law No. 5 of 2014 concerning the State Civil Apparatus, which guarantees equal opportunity for all citizens. The purpose of this study is to analyze the level of women’s representation in various public sector positions and to identify the key factors contributing to the underrepresentation of women in strategic leadership roles. The research adopts a qualitative approach using the library research method, employing the theories of Representative Bureaucracy and Glass Walls as analytical frameworks. Data were collected through extensive review of scholarly literature, government regulations, and statistical reports from the National Civil Service Agency (BKN). The results show that over the past three years, male civil servants have dominated senior leadership positions Principal, Middle, and Primary levels comprising approximately 80%, while women account for less than 20%. The findings indicate that the limited representation of women is primarily caused by low interest and self-confidence, limited lobbying ability, gender-based job segregation, and enduring negative stereotypes that associate leadership with masculine traits. The study concludes that gender equality in Indonesia’s bureaucracy is still far from being realized, and achieving representative bureaucracy requires stronger institutional commitment to empowering women, promoting gender-sensitive recruitment, and ensuring equitable access to leadership opportunities in public administration.
Copyright (c) 2025 Mutiara Indah Permatasari, Zulfa Harirah https://creativecommons.org/licenses/by-sa/4.0
Efektivitas Pelaporan Monitoring Dan Evaluasi Program Pembangunan Kota Tanjungpinang
Pemerintah Kota Tanjungpinang, sesuai peraturan dan perundang-undangan membentuk Sekretariat Daerah Kota Tanjungpinang untuk membantuWalikota dalam menyusun kebijakan dan mengkoordinasikan Dinas Daerah dan Lembaga Teknis Daerah. Tujuan dilakukannya penelitian ini adalah untuk menganalisis efektifitas pelaporan monitoring & Evaluasi Program Pembangunan pada Bagian Administrasi Pembangunan Sekretariat Daerah Kota Tanjungpinang dan untuk menganalisis faktor Pendukung dan penghambat dalam efektifitas pelaporan monitoring dan evaluasi program pembangunan pada Bagian Administrasi Pembangunan Sekretariat Daerah Kota Tanjungpinang. Lebih lanjut yang menjadi tujuan khusus penelitianini adalah menjadi sumbangsih pemikiran ilmiah dalam melengkapi kajian-kajian yang mengarah pada pengembangan ilmu pengetahuan, khususnya menyangkut masalah perencanaan pembangunan, dan dapat menjadi suatu bahan masukan bagi Pemerintah Kota Tanjung Pinang khususnya di bagianAdministrasi Pembangunan Sekretariat Kota Tanjungpinang. Penelitian di bantu oleh perangkat kerja organisasi dan koresponden lainnya yangmeliputi Kepala Bagian Pembangunan, Kepala Sub Bagian Monitoring dan Evaluasi dan perangkat daerah yang terkait. Penelitian ini menggunakan metode peneltian deskriptif yaitu metode penelitian yang dilakukan melalui pengamatan untuk mendapatkan keterangan-keterangan terhadap suatu masalah tertentu.
Copyright (c) 2024 Edy Akhyary; Nur Ilmiah Rivai; Rezal Hadi Basalamah, Okky Rizki Azizi https://creativecommons.org/licenses/by/4.0
Community Participation in the Belitung Aspiration and Complaint Channel (BESADU) Program in Realizing Smart Governance in West Belitung Regency
Community participation plays a vital role in determining the success of government programs and development planning, particularly in regions implementing smart city policies such as West Belitung Regency. Smart Governance, as one of the main dimensions of Smart City, aims to enhance the quality, transparency, and efficiency of public administration. This study focuses on the Belitung Aspiration and Complaint Channel (BESADU) Program an innovative initiative designed by the Regent and Deputy Regent of West Belitung to collect and respond to public aspirations and complaints regarding public services, bureaucratic management, and policy implementation. The objective of this study is to analyze the level and form of community participation in the BESADU program as an effort to realize Smart Governance. Using a qualitative descriptive method, data were collected through interviews, observation, documentation, and triangulation of data sources involving ten community respondents. The results indicate that community participation in the BESADU program is reflected in four indicators: intensive communication, conducive socio-economic-political-cultural climate, opportunities for participation, and freedom of creativity and initiative. The findings show that while the program has improved public service responsiveness and citizen engagement, there remain challenges such as the lack of system integration in complaint monitoring and uneven follow-up by local government units. The study concludes that by utilizing technology and fostering direct and digital-based socialization, the BESADU program has contributed significantly to building a transparent, responsive, and collaborative governance system aligned with the principles of Smart Governance in West Belitung Regency.
Copyright (c) 2025 Sarifah Isnaini, Ahmad Murodi, Yudi Muhtadi https://creativecommons.org/licenses/by-sa/4.0
Implementasi Prinsip-Prinsip Good Governance Dalam Meningkatkan Kepuasan Pelayanan Publik Di Kantor Kecamatan Kemayoran Kota Jakarta Pusat
Penelitian ini berfokus pada prinsip-prinsip Good Governance dalam pemberian pelayanan publik di kantor kecamatan Kemayoran, Jakarta Pusat. Studi ini menggunakan metode penelitian kualitatif, termasuk wawancara, dokumentasi, dan observasi, untuk mengumpulkan data. Penelitian ini memberikan gambaran umum tentang penelitian sebelumnya dan kerangka teoritis yang terkait dengan topik penelitian. Identifikasi masalah adalah inefisiensi administrasi dalam memperpanjang izin, yang menciptakan ketidakpastian dalam waktu pemrosesan dan mempengaruhi kualitas pemberian layanan publik. Lokasi penelitian adalah kantor kecamatan Kemayoran, dan fokusnya adalah pada prinsip-prinsip Good Governance dalam pemberian layanan publik. Penelitian ini bertujuan untuk mengidentifikasi faktor-faktor yang mendorong dan menghambat penerapan prinsip prinsip Good Governance dalam pemberian layanan publik. Studi ini diharapkan dapat memberikan wawasan tentang kualitas pemberian layanan publik berdasarkan prinsip-prinsip Good Governance dan untuk mengidentifikasi faktor-faktor yang mempengaruhi penerapan prinsip-prinsip tersebut.
Copyright (c) 2024 Amin Otoni Zebua, Angella Rosha Pangestu https://creativecommons.org/licenses/by/4.0
Optimalisasi Pengelolaan Sampah Melalui Layanan Jemput Sampah Di Bank Sampah Induk (BSI) Cimone Kota Tangerang
Tujuan dari penelitian ini adalah untuk mengkaji dan mengoptimalkan pengelolaan Bank Sampah Induk guna mencapai hasil yang lebih baik dalam pengelolaan sampah di tingkat perkotaan. Penelitian ini akan mengidentifikasi faktor-faktor kunci yang mempengaruhi keberhasilan Bank Sampah Induk, termasuk infrastruktur, regulasi, partisipasi masyarakat, dan manajemen keuangan Optimalisasi Pengelolaan sampah yang ada di Bank Sampah Induk Cimone berawal adanya bank sampah unit yang mengalami pertumbuhan yang semakin banyak di Kota Tangerang, maka perlu wadah untuk mengakomodasikan. Pada akhirnya, banyak keluhan dan aspirasi dari bank sampah unit terkait masalah penjualan, armada/angkutan, banyak nya bank sampah unit yang memerlukan pendampingan. Atas dasar hal ini, Dinas Lingkungan Hidup dan adanya kesamaan dengan masyarakat mengelola sampah melalui program bank sampah untuk mendukung pemerintah dalam mengurangi dan menangani permasalahan sampah. Metode penelitian ini menggunakan pendekatan kualitatif dengan tipe penelitian deskriptif kualitatif. Selain itu penelitian ini dalam teknik pengumpulan data yang digunakan dalam penelitian ini adalah teknik observasi, wawancara, dan studi dokumentasi, berita, buku, dan sebagainya. Hasil penelitian ini menunjukkan bahwa Optimalisasi Pengelolaan di Bank Sampah Induk Cimone belum berjalan secara efektif. Hal ini dapat dilihat dari 3 indikator pendekatan yaitu: pendekatan sumber belum sepenuhnya sarana-prasarana dan tenaga kerja terbatas, belum sepenuhnya sosialisasi program pelayanan bank sampah induk menyentuh masyarakat. Saran mengenai penelitian ini yaitu perlu meningkatkan koordinasi dan kerja sama yang terlibat dalam Optimalisasi Pengelolaan di Bank Sampah Induk serta perlu adanya peningkatan pendampingan oleh Dinas Lingkungan Hidup untuk menjaga keberlanjutan bank sampah unit, meningkatkan pola komunikasi yang baik antara bank sampah unit dengan bank sampah induk.
Copyright (c) 2024 Achmad Muchtadi, Agus Suherman, Machrunnisa Machrunnisa https://creativecommons.org/licenses/by/4.0
Inovasi Pelayanan Publik Pada Aplikasi Mobile Jkn Dalam Meningkatkan Kualitas Pelayanan Publik Di Kota Tangerang
Pelayanan publik dapat didefinisikan sebagai segala sesuatu yang dilakukan organisasi atau instansi untuk memenuhi kebutuhan masyarakat. Dengan hadirnya teknologi informasi akan memudahkan pelayanan sektor kesehatan termasuk pelayanan BPJS kesehatan cabang kota Tangerang, aplikasi mobile Jaminan Kesehatan Nasional (JKN) diselenggarakan oleh BPJS Kesehatan, Aplikasi mobile JKN merupakan suatu bentuk transformasi digital model bisnis BPJS Kesehatan yang semula berupa kegiatan administrasi dilakukan di kantor cabang, ditransformasi ke dalam bentuk aplikasi yang dapat digunakan oleh peserta dimana saja dan kapan saja tanpa Batasan waktu (selfservice). Dalam penerapan aplikasi mobile JKN ini, masih banyak masyarakat yang belum mengetahui serta menggunakan Mobile JKN, masih adanya keluhan penggunaan aplikasi ini. Tujuan Penelitian ini adalah untuk mengetahui, bagaimana pandangan masyarakat terhadap aplikasi mobile Jaminan Kesehatan Nasional (JKN), bagaimana faktor penghambat dalam penggunaan aplikasi mobile JKN, serta bagaimana upaya yang dilakukan BPJS Kota Tangerang dalam meningkatkan kualitas pelayanan publik pada aplikasi mobile JKN. Metode penelitian yang digunakan yaitu kualitatif deskriptif. Hasil dari penelitian ini menunjukan bahwa upaya yang dilakukan BPJS kesehatan melalui aplikasi mobile JKN sudah cukup baik.
Copyright (c) 2024 Dani Putra Sulistyawan, Yusmedi Yusuf, Machrunnisa Machrunnisa https://creativecommons.org/licenses/by/4.0
ANALISIS KUALITAS PELAYANAN UNIT RAWAT JALAN RSUD RAJA AHMAD THABIB PROVINSI KEPULAUAN RIAU
Pelayanan publik merupakan aktivitas yang dilakukan oleh individu atau kelompok dengan berdasarkan faktor materiil, melalui sistem, prosedur, dan metode tertentu untuk memenuhi kebutuhan orang lain sesuai dengan haknya. Pelayanan ini menjadi bagian tak terpisahkan dari kehidupan manusia, dan termasuk di dalamnya adalah pelayanan kesehatan yang disediakan oleh rumah sakit. Rumah sakit, sebagai salah satu penyelenggara pelayanan publik di bidang kesehatan, menyediakan layanan rawat jalan sebagai sarana pelayanan medis untuk pengamatan, diagnosis, pengobatan, rehabilitasi, dan layanan kesehatan lainnya tanpa memerlukan rawat inap. Namun, meskipun penting, terdapat tantangan terkait kualitas pelayanan di RSUD Raja Ahmad Thabib, Provinsi Kepulauan Riau. Oleh karena itu, dilakukan penelitian dengan tujuan untuk menganalisis dan mengidentifikasi faktor penghambat kualitas pelayanan di Unit Rawat Jalan rumah sakit tersebut. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Subjek penelitian meliputi Kepala Bidang Pelayanan Medik dan pasien Unit Rawat Jalan. Data dikumpulkan melalui wawancara dan dokumentasi. Hasil penelitian menunjukkan bahwa kualitas pelayanan di Unit Rawat Jalan RSUD Raja Ahmad Thabib belum optimal dan perlu ditingkatkan. Terdapat beberapa aspek yang menjadi penghambat kualitas pelayanan yang masih perlu diselesaikan agar visi dan misi rumah sakit dapat tercapai. Diharapkan temuan ini memberikan masukan berharga untuk perbaikan dan peningkatan kualitas pelayanan publik di rumah sakit tersebut.
Copyright (c) 2023 Jurnal Ilmu Administrasi Negara (JUAN)
UPAYA PENINGKATAN PENDAPATAN USAHA JASA ANGKUTAN UMUM (STUDI KASUS PADA PENGUSAHA JASA ANGKUTAN UMUM KRATON)
Masalah yang diangkat dalam penelitian ini adalah faktor-faktor internal dan eksternal yang dapat mempengaruhi peningkatan pendapatan serta strategi yang dapat digunakan dalam meningkatkan pendapatan pada usaha jasa angkutan umum Kraton. Data yang digunakan dalam penelitian ini adalah data primer yang diperoleh melalui kuisioner yang dibagikan kepada 32 orang responden. Teknik analisis yang digunakan adalah teknik Analisis SWOT dengan menggunakan metode matrix IFAS (Internal Factor Analysis Summary) dan matrix EFAS (Eksternal Factor Analysis Summary). Berdasarkan hasil analisis matrix IFAS (Internal Factor Analysis Summary) dan matrix EFAS (Eksternal Factor Analysis Summary) maka nilai dari sumbu WS pada diagram SWOT yaitu + 1,4 dan nilai dari sumbu OT pada diagram SWOT yaitu -0,33 sehingga perusahaan Kraton berada pada Kuadran II (+ , - ) dengan menggunakan Strategi ST (Strength-Threath) maka rekomendasi strategi peningkatan pendapatan pada Usaha Jasa Angkutan Kraton yaitu diversifikasi strategi, artinya memanfaatkan kekuatan yang dimiliki untuk menghindari atau mengatasi ancaman dari luar perusahaan.