PUTRI, A. A.; FITRIATI, R. Persepsi Petugas Customer Relation Officer Dalam Service Recovery Rekomendasi Hak Guna Bangunan di Atas Hak Pengelolaan Lahan. Jurnal Ilmu Administrasi Negara (JUAN), [S. l.], v. 8, n. 1, p. 35–50, 2020. DOI: 10.31629/juan.v8i1.2076. Disponível em: https://ojs.umrah.ac.id/index.php/juan/article/view/2076. Acesso em: 25 apr. 2024.