TY - JOUR AU - Putri, Ayu Adriana AU - Fitriati, Rachma PY - 2020/06/25 Y2 - 2024/03/29 TI - Persepsi Petugas Customer Relation Officer Dalam Service Recovery Rekomendasi Hak Guna Bangunan di Atas Hak Pengelolaan Lahan JF - Jurnal Ilmu Administrasi Negara (JUAN) JA - Public Administration VL - 8 IS - 1 SE - Articles DO - 10.31629/juan.v8i1.2076 UR - https://ojs.umrah.ac.id/index.php/juan/article/view/2076 SP - 35-50 AB - <p>The purpose of this study is to describe what factors increase CRO's adaptability in service recovery&nbsp; on&nbsp; HGB&nbsp; over&nbsp; HPL&nbsp; in&nbsp; the&nbsp; Capital&nbsp; Investment&nbsp; Office&nbsp; and&nbsp; the&nbsp; One&nbsp; Stop Integrated&nbsp; Ministry&nbsp; of&nbsp; DKI &nbsp;Jakarta&nbsp; Province.&nbsp; The&nbsp; method&nbsp; used&nbsp; in&nbsp; this&nbsp; research &nbsp;is quantitative&nbsp; descriptive.&nbsp; Sources&nbsp; of data&nbsp; were&nbsp; taken&nbsp; from&nbsp; CRO&nbsp; officers&nbsp; who&nbsp; were&nbsp; directly involved in HGB services over HPL as many as 50 respondents. The technique of collecting data&nbsp; is&nbsp; done&nbsp; by&nbsp; distributing&nbsp; and&nbsp; filling&nbsp; out&nbsp; questionnaires.&nbsp; The&nbsp; results&nbsp; found&nbsp; that&nbsp; cultural &nbsp;competence, self-management, social capacity affect recovery Performance and information justice factors do not influence the Performance of CRO recovery services on HGB search services over HPL.</p> ER -